CALL 112:

When calling 112, please specify:

  • WHO is calling

  • WHAT has happened

  • WHERE it happened

  • WHEN it happened

  • HOW MANY persons are injured

  • what are the INJURIES

  • what are the CIRCUMSTANCES at the scene of the emergency (fire, dangerous substances, damaged gas or other pipelines, etc.)

  • what kind of ASSISTANCE you need.

Guideline 112 Logo

When sending an emergency SMS text message:

  • Write what happened in the message field.

  • Specify the type of assistance you need (medical assistance, fire-fighters, the Police, etc.).

  • Check the data entered, correct if necessary, and send.

  • The sent SMS message appears on the computer in the nearest Notification Centre. The operator is warned about the message by a sound signal. When the operator receives the SMS, the message sent and the approximate location of the sender are shown.

  • The operator answers your emergency message in writing. His answer or additional questions are shown on the screen of your telephone.

  • You can answer the received message, or send additional information. The communication is concluded by the operator. The data on whether the communication has been concluded and who concluded it appears on your telephone and on the Notification Centre computer screen.

The 112 emergency text message option is primarily intended for the deaf and hard of hearing. The message can be sent from all GSM mobile phones.

Legal Notice

Upon receiving a 112 call or message**, the data concerning the caller's telephone number and location are obtained automatically. The conversation between the caller/sender**, the Regional Notification Centre operator and first responders is recorded. The data is stored for 6 months. Any abuse of the 112 call, and of the help and threat signals, is considered a criminal offence.

Different types of emergencies can occur. However, the following applies to all types:

photo: Jakob Oražem